Question:

What is the warranty coverage for the Note 9 S Pen and how to proceed if it's damaged?

Answer:

The Note 9 S Pen is covered by warranty at authorized Samsung Service centers.

Contact an authorized Samsung Service center if the S Pen is damaged during use.

Service centers may not have S Pens in stock and new S Pens will be shipped when available.

Create a 4K NCP ticket for tracking purposes.

Verify customer's full address, phone number, and email address.

Ask for a picture of the damaged S Pen and attach it.

Document GCIC carefully, including the color of the required S Pen.

Terms:

Note 9 - A model of Samsung smartphone.

S Pen - A stylus specifically designed for the Note 9.

Authorized Samsung Service Center - A repair facility approved by Samsung to handle warranty repairs.

4K NCP Ticket - A ticket created to track the progress of the replacement S Pen.

GCIC - Global Customer Information Center (a database).

IMEI - International Mobile Equipment Identity (a unique identifier for mobile devices).