Question:

How should the agent handle a customer inquiry regarding the PGS1 error code on their phone?

Answer:

If a customer contacts you about the PGS1 error code appearing on their phone screen, follow this step-by-step guide:

Verify the customer's purchase location and date.

Determine if the phone was new, pre-owned, or refurbished.

Assure the customer that you'll do your best to help them resolve the issue.

Explain that the product was purchased from an unauthorized seller, making the manufacturer's warranty void.

Advise the customer to contact the original point of purchase with their receipt for further assistance.