Question:

What should I do if my Galaxy A50 device turns off and does not charge?

Answer:

There is an issue where the Galaxy A50 device turns off and does not charge. Samsung is aware of this issue. It has been resolved with a software update.

Software release dates may differ by region and country. Therefore, please check for device updates regularly. Samsung encourages users to keep software and apps updated to the latest version.

To temporarily start your device, press the Volume Down key and Power key simultaneously for 7 seconds. If this does not work, press the Volume down key and Power key simultaneously for 20 seconds.

If you still have the same problem after the software update, please visit an authorized Samsung Service Center with your device.

Terms:

Software update - installing new versions of phone programs to fix issues and improve performance.

Authorized Samsung Service Center - official Samsung repair facility providing assistance with Samsung devices.