PROBLEM 1:

Use Find My Mobile to unlock my Galaxy phone

SOLUTION 1:

AGENT ONLY-

To help a customer unlock their Galaxy phone using Find My Mobile, follow these steps:

Ensure the phone is turned on and has a stable network connection.

Verify that the device has a Samsung account and remote controls are enabled.

Confirm that remote unlock is active for the Find My Mobile unlock feature.

Visit the Find My Mobile website and log in with the customer's Samsung account (or a guardian account).

Locate the desired device on the map and select it.

In the right panel, choose the 'Unlock' option.

If needed, provide additional instructions to the customer, such as registering a new unlock method or contacting Samsung Support for further assistance.