Question:

What should I do if I forgot my Samsung account and device password?

Answer:

Check if you have set up a verification code via SMS or email.

If you have, retrieve the code using the chosen method (SMS or email).

If you haven't, try performing a factory reset on your device.

If the factory reset fails or is not possible, seek assistance at a service center.

Terms:

Verification Code - A code sent to verify your identity when retrieving a forgotten password.

SMS - Short Message Service, a text messaging service.

Email - Electronic mail, a way to send messages over the internet.

Factory Reset - A process to restore a device to its original settings.

Service Center - A location where professionals provide support and help with electronic devices.