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After device software updating to One UI 3.1, high quality video content in OTT app like Netflix does not played properly. What should I do for this?
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Question:

After updating my device's software to One UI 3.1, high quality videos on streaming apps like Netflix aren't playing correctly. How can I fix this?

 

Answer:

Samsung has identified an issue affecting Galaxy Note10 Lite models after updating to One UI 3.1, which will be resolved through upcoming device software updates. To ensure your device operates correctly, follow these steps:

 

Regularly check for software updates via FOTA (Firmware Over The Air). Dates for new software availability may vary by country and carrier.

 

Once the improved software update is installed, perform the following steps to clear the app data and cache for proper device operation:

 

a. Go to Settings > Apps.

b. Search for the affected streaming app (e.g., Netflix).

c. Select Storage.

d. Tap Clear Data and Clear Cache.

 

Note: FOTA refers to over-the-air firmware updates, allowing devices to receive software updates wirelessly.

 
 
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