Question:

When moving to a bright place or outdoors after updating Galaxy S20 FE 5G device to the latest version, the device screen flashes abnormally and a fingerprint is not recognized properly. I cannot unlock the screen by fingerprint recognition.

Answer:

• Sorry for your inconvenience.
• Samsung is aware of the symptom that may appear on a limited number of Galaxy S20 FE 5G devices in certain conditions.
• To resolve this symptom, Samsung is scheduled to release a new software as soon as possible.
• Therefore, please check for updates to your device software regularly via the FOTA(Settings >Software update >Download and install).
• To ensure the best experience, Samsung encourages all users to keep software and applications up to date at all times.
• To use your device properly before releasing the software, it's required to turn off the Adaptive brightness option and adjust the brightness of display to a proper level not maximum level. For this, drag the status bar downwards to open the notification panel and swipe downwards again on the notification panel to view Adaptive brightness option. Tap the extention arrow for brightness option.
• Then, turn off the Adaptive brightness option and adjust the brightness to the proper level not maximum.