Question:

While using my device, a "Google has stopped" error message keeps popping up. What can I do?

Answer:

Samsung is aware of this issue affecting some Galaxy devices due to a server issue with the latest version of the Google app.

We have confirmed with Google that they have taken proper actions to prevent future occurrences of this error.

To resolve the current issue, follow these steps:

• Go to your device's settings menu.
• Find and select "Apps."
• Select the "Google" app.
• Choose "Storage."
• Tap "Manage storage," then select "CLEAR ALL DATA."

If the error message still appears after clearing the data, try performing a "Force stop" on the "Google" app:

• Go back to the "Apps" screen (Settings > Apps).
• Select the "Google" app again.
• Tap "Force stop."
• If the issue continues after trying these steps, contact Samsung Support for further assistance.

Note: If the symptom continuously persists after clearing all storage data, please do Force stop of Google app : Settings > Apps > Google > Force stop