Home > Call Guide Call Guide     After version up to Contacts Provider 12.7.31 or higher, contacts stored in Yahoo account is not displayed in Contact List. Contacts are not deleted, they just don’t display   S Pen Disconnection Error   Smartphone randomly or unexpectedly shuts down   Why doesn't my new phone come with a charger or earbuds?   Why can't I send MMS messages? (Picture/Video messages)   Why do dots appear in my contacts instead of letters?   "Snapchat" camera icon is displayed on notification bar   Is my phone blacklisted?   Why are my MMS pictures/videos blurry?   When will I get the next software update?   5G Not Working On My Device   Motion Gestures not working   Cannot make purchases on Galaxy Store   Screen Goes Black During Call   Google Photo App drains battery fast   What is Samsung Secure WiFi? / What are the premium subscription plans?   Bottom microphone static (top works fine)   Recent Apps not Appearing on Device   Security Policy Prevents use of Camera   Phone muting itself   Trouble Connecting to Android Auto   Samsung Camera app does not work properly occurring some errors such as Force Close, showing as not supported file with taken pictures, unavailable to delete the pictures   While using Bluetooth connection, message on my Galaxy device does not sync with set-top box in the Tesla vehicle   Samsung TV Plus app does not work when trying to run. How can I resolve it?   'Watch' Tab was missed on Samsung Free(Samsung O) app. What happen to it?   After software update, newly installed app crash occurs   After updating the Samsung account app, Secure Folder app does not work properly.   After updating with One UI 5.1(T OS), Samsung Video app is not restored properly while trying backup/restore from old device to new device through Smart Switch(not working normally). What should I do?   After T OS upgrade, screen auto rotate does not work on my device, what should I do?   When trying to connect some Volkswagen, SKODA and SEAT vehicles to some Android OS models through Android Auto app, it is disconnected/does not connect.   Customer can hear other person on line, but other person cannot hear - Or vice versa   Smart Switch mobile app update does not work properly on the mobile phone while using Smart Switch app for PC   While playing a media source (video) through MX player, it stops in a few minutes   When I shine a UV light in the screen, it shows a rectangular mark inside the display   Donation error amount in Samsung Global Goals app   Pictures/Thumbnails are not showing properly in the Gallery App   After updating with the latest YouTube Music app, lock with the YouTube Music app does not work properly   When inserting the S Pen into the Slim S Pen case, it does not fit properly or falls out easily from the case. Is it defective?   When viewing split screen, full screen mode does not work on YouTube app.   After update with One UI 5.1.1, keyboard theme is not applying when restarting.   Favicons on Samsung Internet Bookmark items are disappearing when syncing with Samsung Cloud   Call app buttons does not work properly on the device while calling   How do I access my data on a Galaxy device with a broken screen?   When I try to register or add fingerprints in biometrics settings, it does work properly   After update, One Hand Operation + function does not work properly.   It does not have a Pixel Shifting function to prevent display burn-in on the recent SW version of Android U OS.   What is Auto Blocker feature?   What is Auto Blocker feature supported model?   What functions are provided with Auto Blocker feature?   How can I use Auto Blocker feature?   How can I disable Auto Blocker feature?   What specific function can be unable to use when turning on the ‘Blocks apps from unauthorized stores’ feature?   What specific function can be able to use when turning on the ‘Turns on app security checks’ feature?   What specific function can be unable to use when turning on the ‘Blocks commands by USB cable’ feature?   What is ‘Messaging app protection’ feature?   What specific function can be unable to use when turning on the ‘Block software updates by USB cable’ feature?   Auto Blocker is basically set to default Off, is it no problem even I set it to Off option?   What specific function can be unable to use when turning on the ‘Auto Blocker’ feature?   Image files is not showing on the messaging apps, what is the problem?   Is there any way to get supports for some inquiries or inconveniences while using the ‘Auto Blocker’ feature?   When verifying with the recovery phone number for resetting the password, I have to enter the date of birth information. Why is it?   The date of birth information registered on the Samsung account is not accurate, What should I do?   In the verification process by email ID to reset the password, it is required to enter the recovery phone number for two-step verification. But I don’t remember the phone number. What should I do?   What’s the changes of the reset password function?   I haven’t received the password reset link email. What should I do?   I entered with the correct phone number in the verification process [Verify phone number], but an error message occurred with ‘The number is not correct’   I have entered with correct number after entering several times with the incorrect number in the process [Verify phone number], but it fails and returns to the login screen of the main page(and it repeats)   Samsung TV Plus app does not work when trying to run. How can I resolve it?   ‘Watch’ Tab was missed on Samsung Free(Samsung O) app. What happen to it?   While using LockStar app, the device goes into Safe mode after restarting.   It fails eSIM Number Transfer from old device to new device. What should I do?   Why are there issues with DT and Sunrise carrier’s users?   When will the next SW update be opened?   After U OS update, recording app, Voice note does not work properly on the A54 5G device.   The device doesn't connect to Wi-Fi   How do I enable Call Forwarding on my Samsung Phone?   How is the compatibility of Android Auto and Android Go with Galaxy devices, and what are the limitations of Android Go?   It doesn't connect to Android Auto with Bluetooth or wired on the vehicles.   It does connect Android Auto with Bluetooth, but doesn't connect with the cord, both original and not on the vehicles.   After update, Emergency SOS button is disappeared and I can’t turn off the function   After update, sending an Emergency SOS does not work   My phone does not show the call recording function, but other phones have the call recording function. Why is the function reflected differently on the same product?   While using after account registering in the 3rd party Microsoft Intune Company Portal app, the device heats up and drains battery quickly   How can I check if the Microsoft Intune Company Portal app causes battery draining quickly on my device?   How is the expansion plan of Galaxy AI to other models progressing? Which specific models can I expect the inclusion of Galaxy AI? / Why are some Galaxy AI features on certain models different than others?   The Live Translate function is terminated when folding the device while running it during calls on the Galaxy Z Flip5. Is it normal?   How can I reset my Secure Folder 3P(PIN, Pattern, Password)? / I can’t see reset menu on the Secure Folder   While using Circle to Search function, it is closed the running app when folding or unfolding my Galaxy Z Fold5 device.   While using Circle to Search function on the cover screen, it shows that screen search isn’t available when expanding the screen by unfolding the phone.   When I try to search in Google app, it does not show Generative AI(SGE, Search Generative Experience) results.   After SW update, touch does not work(recognize) intermittently.   After updating to One UI 6.1 SW version, It can’t move to the next step from the Advanced intelligence screen during the Setup Wizard.   My device’s touch screen is not working properly.   The translation does not work properly in Circle to Search.   What additional battery protection options do I have in One UI 6.1?   I can’t find Auto brightness and manual adjustable bar for brightness on AOD setting   The function to set on the clock of the lock screen by touching it twice on the AOD screen is not working   How do I change the clock style on the AOD(Always On Display) screen?   I can’t see the Screen orientation option in AOD. How can I set the direction of AOD?   After One UI 6.1 SW update, the clock color on AOD(Always On Display) and Lock screen is different from previous one(changed).   After One UI 6.1 SW update, the charging/battery icon on the AOD(Always On Display) screen became smaller.   After One UI 6.1 SW update, some types of AOD(Always On Display) clock styles are disappeared.   After One UI 6.1 SW update, the Auto Hotspot does not work intermittently.   After One UI 6.1 SW update, when I try fingerprint recognition on the lock screen, the notification screen comes down but not working the fingerprint recognition.   After One UI 6.1 SW update, empty space(blank) appears below area of the Samsung Keyboard in some apps such as Secure Folder, Dual Messenger.   After One UI 6.1 SW update, the Chat translation of Galaxy AI function(Android personalization service) does not work(not showing) in the Messaging apps.   After One UI 6.1 SW update, it can’t proceed to find Samsung account password / It can’t move to the Samsung account web to find password on the simple Setup Wizard(for AI introduction) screen.   Touch does not work intermittently/App icon selection(execution) does not work on Home screen.(swipe down/up gesture or app running on Quick panel, and swipe left/right to move screen on Home screen are working normally)   After One UI 6.1 SW update, I can’t proceed any further on the Samsung account login screen while setting on the simple Setup Wizard(for AI introduction) screen.   It appears the Samsung account login screen after One UI 6.1 SW update, but I have already been using my phone for a long time. Why is it suddenly prompted to log in?   I don’t want to create a Samsung account. Can I use my phone without logging in? (asking about how to skip the Samsung account login step)   I have found my Samsung account ID and password, but I can’t proceed two-step verification because my phone number has changed.   The Samsung account ID is automatically filled in on the login screen, and it prompts me to enter the password by tapping next button. But I can’t remember the password.   After Secure Folder app update, Secure Folder can’t be removed(uninstalled).   What considerations were taken into account when determining which older models would receive Galaxy AI support?   Are there any limitations in the features available on older models compared to the newer ones?   With Galaxy AI being available on previous models, do you expect the AI features will impact the battery life?   How does the inclusion of Galaxy AI features on older models align with Samsung's broader strategy? How might Galaxy AI show up throughout Samsung’s ecosystem of products?   Are there any plans to expand Galaxy AI to Galaxy S21 series, Flip3/Fold3 or Galaxy A series?   Given speculation about Galaxy AI transitioning to a subscription model, will there be any additional costs associated with accessing Galaxy AI features on older models?   How to Switch texting from iMessage to Google Messages?   It keeps appearing email synchronization notification in the notification panel of the phone.   After One UI 6.1 SW update, I am unable to hear ringtones when receiving calls.   How to change language and input settings on your Galaxy phone?   How to change the Input Language on your Galaxy device?   How to change the language settings of each app in your Galaxy device?   Samsung Messages app suddenly stops or shuts down after Google Meet app update.   How to backup your Galaxy Device?   What to do when touchscreen does not recognize S pen input on certain screen areas?   While rotating the screen (closing apps, rotating portrait/landscape, opening notifications), half of the screen appears dark.   Phone restarted automatically and Auto restart option is turned on.   What to do if your Galaxy phone won’t power on properly?   After updating to the Android U OS(One UI 6.x) SW version, the Secure Folder suddenly does not run/install/create.   After Samsung Health app update, Together challenge does not work properly.   The screen looks like a rainbow. Is it defective?   What specific functions can I use in Maximum restrictions?   When I try to use Photo Editor, it pops up an error message saying 'To edit image, close all open editors'.   Adaptor is overheating while charging.   The RCS service stops working suddenly while using Samsung Messages app.   I can’t see floating icon or turning On/Off button for video call effects that can use while video calls. How can I use it?   WiFi calling option is not showing on the phone's call settings menu   Cannot download or install apps on Galaxy phone or tablet   How to insert a SIM or a USIM card?   After updating the SmartThings app, my phone keeps restarting.   Samsung Care+ Global Warranty   Was this article helpful?  Yes  Somewhat  No If none of the articles addressed your problem, please take a few minutes to describe the problem below.