Question:

After upgrading the device to the latest version or Android S OS(One UI 4), whenever I open portrait mode of camera, the preview screen turns green and freezes. But the rest of the modes and other camera functions work properly.

Answer:

• Samsung is aware of the symptom and it appears due to the compatibility issue between Android S OS and the latest version of Instagram app. Samsung is scheduled to release the updates to your device software in the near future to resolve the symptom. Therefore, please check for updates to your device software regularly via the FOTA.
• To ensure the best experience, Samsung encourages all users to keep software and apps up to date at all times.
• Currently, this symptom was resolved on the Instagram server side. According to, the issue that users might experience will be resolved automatically.
• Nevertheless, if you�re still experiencing the same symptom, please clear the data of Instagram app.
• For this, on Settings, Apps > Instagram > Storage > Clear data, then you should restart the device