| Home > Software & Apps > Android 12(One UI 4) S OS > After updating with S OS, My Files app folder is unable to access |  |
| After updating with S OS, My Files app folder is unable to access | |
|
Question: After updating to S OS, I am unable to access my My Files app folder. What can I do?
Answer: We are aware of an issue affecting the My Files app on S OS, specifically version 13.1.00.171. This issue occurs due to a database-related error in certain situations. As a temporary solution, please follow these steps:
Go to Settings > Apps > My Files > Storage > Clear Data. Once the fixed version of the My Files app (v13.1.00.193) becomes available, update the app through Galaxy Apps. The planned release date for the fix is May 20th, although it might be delayed due to internal reasons. If you continue to face issues, feel free to contact our support team for further assistance.
|
|
|
|
|
|
|||||
|
|||||
 |
|||||