Question:

Why does my phone keep muting itself?

Answer:

There might be several reasons why your phone keeps muting itself. Please try the following steps:

1. Check if there are any routines set to mute the phone at specific times. To do this, go to Settings > Advanced Features > Bixby Routines, and review the active routines. Disable or adjust any routines that may be causing the issue.

2. Ensure that the Do Not Disturb feature is not enabled automatically during certain times or events. Go to Settings > Sound and Vibration > Do Not Disturb and check its settings.

3. Verify that third-party apps are not causing the problem. Go to Settings > Apps > Recently Used Apps and close any applications that you suspect might be responsible for the issue.

4. Restart your phone to refresh its system and fix potential temporary glitches.

5. Perform a factory reset as a last resort if none of the above solutions work. This will erase all data on your phone, so make sure to backup your important files first. Go to Settings > General Management > Reset > Factory Data Reset and follow the instructions.

Remember, always treat your phone gently and avoid dropping it, as physical damage might also cause audio issues. If the problem persists after trying these steps, contact your service provider or the manufacturer for further assistance.