Question:

What to do if Detergent / Bleach / Softener drains immediately?

Answer:

Do not exceed the MAX line.

For additives that do not use the detergent drawer, such as when adding bleach to a top load washer, there is no max line and the additive will drain out of sight immediately. Mostly this goes to the cavity between the outer drum and spin basket, but some may actually be seen entering the tub. For additives in the detergent drawer, though, stay below the MAX line, or the additive will immediately drain into the tub.

Clean the detergent drawer.

The detergent drawer needs periodic cleaning. If residue is left in the drawer, it can mix with the additive you are adding and simulate going over the MAX line, causing draining.

Level your washer.

Double check that your washer is level. The user manual for your washing machine is the best place to find specific information on how to level your appliance. Improper alignment of the washer can cause the detergent drawer to not be aligned either. This may result in a tilt which causes the additives to go over the MAX line and drain immediately after you close the drawer.

Replace the detergent drawer.

If you continue to have issues with additives draining immediately, there may be some defect in the detergent drawer. For a warranty replacement, contact us. For out of warranty purchases, visit samsungcanadaparts.com.