Question:

How do I use Maintenance mode?

Answer:

Turn on the 'Maintenance mode' in Settings or via Samsung Members app.

Device will reboot automatically.

Access to personal data like photos, videos, contacts, messages, and call history will be restricted.

Only preloaded apps can be accessed (need to re-authenticate and re-login).

Perform the necessary repairs or service.

Once done, return to normal mode using your unlock code (Pattern, PIN, Password, or Fingerprint).

The device will reboot and exit Maintenance mode.

You regain access to all personal data/information.

To turn on Maintenance mode:

Go to Settings > Battery and device care > Maintenance mode > tap 'Turn on'.

Alternatively, open Samsung Members app > Support > Maintenance mode.

Important notes:

Remember your lock code information (Pattern, PIN, Password, or Fingerprint) to turn off Maintenance mode.

Back up your personal data before enabling Maintenance mode, as unintended data loss or factory reset might occur during repair or component replacement (e.g., main board).

If no lock screen is set, you will be prompted to configure one when entering Maintenance mode.