Question:

After updating to One UI 5.0 (T OS), why isn't my Samsung Video app working correctly?

Answer:

The Samsung Video app might not work properly after updating to One UI 5.0 (T OS) if the app's version is older than v1.4.21.84. This is because of changes made following the new Google policies that affect apps already installed on your device.

To fix this issue, update your Samsung Video app to the latest version (v1.4.22.7 or later for T OS) when upgrading to One UI 5.0 (T OS).

Internal Information for Agents:

Affected Models: All models using One UI 5.0 (T OS) and later OS versions

Reason for Occurrence: Due to additional compliance with the new Google policy in One UI 5.0 (T OS), some processes were separated from the video player app, causing issues when the old version of the app is used.

Fixed Samsung Video App Version: v1.4.22.7 or later for T OS