Question:

An error occurs in the process of finding an account ID, password

Answer:

• If an error occurs with the following message 'Sorry, There's no matching information' with pop-up during account ID or password search, please check the customer information one more and try again.
• It must be matched between your actual information and the information you entered when registering on your account.
• You can find registered account ID in accordance with the information by entering relevant information of first/last name, date of birth registered when you sign up then tap 'Continue' or 'OK' button to move forward.
• At this time, some of the account ID information is hidden to protect personal information.