Question:

There are some troubles with failure or error in accessing to Samsung account website and entering with Samsung account on the mobile device.

Answer:

• If it occurs system failure or error, please obtain and provide the screenshot with error code information and also website path and link address you have tried.
• We will check with the department in charge and guide you.
• If it is not a Samsung account system error, it may come from Customer's network environment error.
• Please check on internet connection and network environment.
• Please obtain and forward the �Customer information' with following items then we will check with relevant department in charge and get back to you for proper solution.

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