Question:

After T OS upgrading, SmartThings app does not work properly, How do I resolve it?

Answer:

Identify the issue: SmartThings app crash with error popup on the home screen or while running the app after T OS upgrade.

Determine cause: Compatibility problem between the change of some part on previous app version and T OS version, affecting earlier versions of SmartThings app (v1.7.69 or older).

Solution: Update the SmartThings app to the latest version (v1.7.69 or later) through either the Google Play Store or Galaxy Store to resolve the issue.

Terms:

T OS - Operating system

SmartThings app - Samsung's smart home automation app

App crash - When an application unexpectedly stops working or closes

Error popup - A message that appears on the screen indicating a problem or issue

Compatibility problem - Incompatibility between software or hardware components, causing issues or errors

Galaxy Store - Official Samsung app store for downloading apps and games

Google Play Store - Official Android app store for downloading apps and games