Question:

How to manage Samsung Wallet if your phone is missing?

Answer:

1. If your phone is missing, immediately activate Samsung's Find My Mobile service.
2. Log into your Samsung Account on https://findmymobile.samsung.com from a computer.
3. Locate your device from the list of devices and select it.
4. Click the "Lock" button to lock your phone remotely. This action will also lock Samsung Wallet.
5. If needed, enter the required information and click "LOCK." No one will be able to access your personal data or Samsung Wallet now.
6. In case of emergency, you can reset your phone by selecting "Erase data," but remember this will delete all data, including Samsung Wallet information.
7. Before resetting your phone, always back up your data using the "Back up" option in Find My Mobile or other backup methods.
8. After resetting, you must sign in to your Samsung Account on the new device to restore the backed-up data.
9. If a Google account was registered on the old device, you will need to sign in to that account before using the new device.

Terms:

Find My Mobile - A Samsung service that allows you to locate, lock, or erase your lost or stolen phone.

Samsung Account - The account you create to access Samsung services like Find My Mobile.

Reset - The process of erasing all data on your phone and restoring it to factory settings.

Backup - Saving your phone's data so you can restore it later if needed.