| Home > Software & Apps > One UI 5 Upgrade with Android T OS(13) > After updating with One UI 5.1(T OS), Samsung Video app is not restored properly while trying backup/restore from old device to new device through Smart Switch(not working normally). What should I do? |  |
| After updating with One UI 5.1(T OS), Samsung Video app is not restored properly while trying backup/restore from old device to new device through Smart Switch(not working normally). What should I do? | |
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Question: After updating to One UI 5.1(T OS), my Samsung Video app isn't restoring correctly using Smart Switch when moving from my old device to my new one. How can I fix this issue? Answer: This problem occurs because of changes in Android T OS. Starting from this version, Samsung Video app needs to be on version 1.4.21.88 or later due to a new policy by Google. So, first, check if your old device has an older version of the Samsung Video app (version 1.4.21.84 or earlier). If it does, update the app to the latest version (1.4.21.88 or later) on your old device before trying to restore it via Smart Switch. Remember, this issue happens when both devices - old and new - are running Android T OS or later versions . |
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