Question:

Why is my Samsung account being deleted due to lack of date of birth information or being underage, and can I avoid deletion with parental consent?

Answer:

Due to a recent legal review concerning personal information protection laws, Samsung has decided to delete accounts belonging to minors that were created without proper guardian or parental consent. This is done to ensure compliance with relevant laws.

If you are above the legal age limit, updating your date of birth information will allow you to continue using your Samsung account without any issues.

If you are under the legal age limit, your Samsung account will be deleted despite any attempts to update your date of birth information. This is because parental consent was not obtained when creating the account.

Once deleted, you will no longer be able to access any Samsung services, including paid services linked to that account.

To help us comply with applicable laws, please ensure that your Samsung account has accurate date of birth information.

The Samsung account deletion process is scheduled between March 16th and May (date to be determined). The exact schedule may vary depending on the country or region.

Affected countries/regions include Canada, Ukraine, Moldova, Russia, T�rkiye, Ethiopia, Australia, 15 Southeast Asian countries, China, 24 European countries, United States, Guam, United States Minor Outlying Islands, American Samoa, Virgin Islands, U.S., and Northern Mariana Islands. For a full list of affected Southeast Asian and European countries, see the provided link.

For more information and to update your account details, visit the Samsung account website at http//account.samsung.com.