Question:

When trying to connect some Volkswagen vehicles to some of Android OS models through Hotspot (WLAN), it does not connect

Answer:

We apologize for the inconvenience caused by the compatibility issue between certain Volkswagen vehicles and some Android operating system models when attempting to establish a Wi-Fi hotspot connection. This issue occurred due to changes made to the IP address assignment method for hotspots starting with Android R OS (September 2020).

To resolve this problem, you need to install the most recent car kit firmware version for your Volkswagen vehicle. If you continue to face issues connecting your Volkswagen vehicle running Samsung Galaxy devices via Wi-Fi hotspot, we recommend contacting Volkswagen's customer support or visiting your local dealership to obtain and apply the necessary firmware update.

[Affected models]

•  All models since Android R OS