Question

How to fix the 'Retrieve calls and messages' feature in SmartThings Find website menu?

Answer

Due to the recent change in Google's Android policy regarding user consent for accessing personal data, you need to enable permission for SmartThings Find to access your calls and messages. By default, this feature is turned off, and the server returns an error message if it remains disabled. Follow one of these paths to allow access:

1. Go to Settings > Security and Privacy (or Biometrics and Security) > Find My Mobile > Allow this phone to be found > Turn on 'Retrieve calls and messages'.
2. Alternatively, navigate to Settings > Samsung Account > Find My Mobile > Turn on 'Retrieve calls and messages'.

When you activate this feature, your phone's recent call and message history is temporarily collected and stored for up to 24 hours, allowing you to retrieve them via the SmartThings Find website menu. Afterward, this data is automatically erased. Note that enabling this option complies with the updated Android policy and ensures proper functioning of the 'Retrieve calls and messages' feature.