Question:

Why does my Samsung Global Goals app show $0 for the donation amount after June 7th?

Answer:

We apologize for the inconvenience caused by the advertisement earnings issue in the Samsung Global Goals app. There was an error, and we corrected it on June 7th KST. As a result, the donation amount now displays normally. However, due to the error, the donations were restored to their state on June 2nd, which might not include the earnings accumulated during the error period. Unfortunately, the missing activity for the earnings during this error period cannot be recovered. Please accept our apologies for the inconvenience.

Terms:

Samsung Global Goals app - A mobile application that allows users to contribute to global issues through donations.

Advertisement earnings - Income generated from ads viewed within the app.

Error period - The time frame when the issue occurred, between June 2nd and June 7th.

Restoration - The process of returning the system or data to its previous state.

Donation amount - The sum of money contributed to charity through the app.