Question

Ice Maker is Not Working (not producing cubes or crushed ice, ice melting and leaking, ice maker jammed, ice maker leaking, not dispensing, bin/bucket stuck)

Answer

Kindly follow the below steps to troubleshoot the issue:

1) Is the control panel locked (child lock)?

• Ask customer to press the fridge or freezer button and if it doesn't work, the control panel could be locked.
• Holding "Control Lock" for 3 seconds should unlock the control panel, if not, refer to the user manual to find out how to unlock the control panel.

2) Is the ice maker turned ON?

• Depending on the model, the ice maker button could be located on the control panel or settings for family hub models, make sure it's ON.
• If the "Ice Maker Off" button is illuminated, it means the ice maker is off.

 3)  Was the waterline recently installed (less than 30 days)?

• If yes, customer must call installer to check the water line and tap

4) Was the water filter replaced recently?

• If yes, ask customer if water dispenser is working, if not the filter might be wrongly installed, or wrong filter entirely.
• Water filter should be in the locked position to function.

 5).  Is the ice maker producing a small ice cubes or no ice at all?

• Small ice cubes indicates a low water pressure issue.

6) Is there a water dispenser on this model?

• If yes, please ask customer to fill up a glass of water to test the water pressure.
• 1 glass of water should not take longer than 20 seconds to fill.
• If it does, then customer must call installer or a plumber to check the water tube and tap, the water pressure should be at least 30 PSI.

7) Any Error Code?

• Ice Maker Related Error Codes (8C, 14C, 15C, 20C, 26C, 33C, 39C, 40C, 61C, 65C, 74C, 75C, 116C, 117C, 118C)
• If yes, refer to Troubleshooting > Error Codes

8) Is the ice maker located in the freezer or in the ice room on the top left of the fresh food compartment?

• If the ice maker is located in the freezer, then skip to section B below, if not proceed to the next question.

A) Ice maker located in Fresh food compartment:

9) Is the ice bin and left door closing properly?

• If not, book a service call.

10) Is the ice bin stuck and fresh food section not cooling properly?

• If yes, book a service call (ice maker bulletin applies to models up to 2019 and is covered under warranty for ice maker repair kit).
• See Service Bulletin Number: ASC20170602002

Note: Unless the temperature is below -15C, the ice maker won�t harvest ice.

B) Ice maker located in Freezer:

11) Is there anything under the ice maker, other than the original ice bin?

• Only the bin should be placed under the ice maker, anything interfering with the ice maker will prevent it from producing ice.

12) Is the freezer door closing properly?

• If the door is not closing properly, the ice maker won't work.
• Ask customer to empty the freezer, unplug the refrigerator and let it defrost for 5 hours with the freezer door open and do not overload the freezer.

 Note: Unless the temperature is below -15C, the ice maker won�t harvest ice.