Home > Samsung Account > Introduction of 2SV(Two-step verification) phone number reset feature in Samsung account > I have not received the notice email or message for completion even after 2 weeks passed. How can I check it?
I have not received the notice email or message for completion even after 2 weeks passed. How can I check it?
No title

Question

How can I check my account status and balance without logging into my online account?

 

Answer

To check your account status and balance without logging into your online account, you can use our automated phone system by calling our customer service hotline at 1-800-XXX-XXXX. Once connected, follow the prompts to get your account information. Alternatively, you may visit one of our branches and speak with a representative who can assist you.

 

Terms:

Automated phone system - A telephone-based system that uses voice recognition and/or touchtone input to interact with customers and provide information or assistance.

Customer service hotline - A dedicated phone line that connects customers directly to a company's customer service department for support and assistance.

Prompts - Audio instructions or questions presented to the user during an interactive phone call, typically used to gather information or guide the conversation.

 
 
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