Home > SmartThings SmartThings     Why are some features in SmartThings Find discontinued?   The Unlock menu in SmartThings Find is disappeared again   If the unlock feature of SmartThings Find disappears, how can I unlock the device?   Can I get a support for device unlock without deleting the user data in the service center?   Is there any alternative feature after termination of remote Unlock/Back up in SmartThings Find?   How do I back up and restore personal data such as photos and videos?   I can still see the Remote unlock function in Find My Mobile menu on the device setting. Does it still work?   I lost my password that was set for ‘Lock’ function in SmartThings Find.   My device has been locked through SmartThings Find - ‘Lock’ function by phishing or hacking from others.   Registered devices not loaded and showing a blank page on the SmartThings app   Was this article helpful?  Yes  Somewhat  No If none of the articles addressed your problem, please take a few minutes to describe the problem below.