Question:

If the unlock feature of SmartThings Find disappears, how can I unlock the device?

I can't unlock the device after disappearing the Unlock function of SmartThings Find service. How can I unlock the device?

Answer:

You can be supported for factory reset from service center after identification. However, all user data on the device will be deleted after factory reset, so please back up all the user data on the device frequently.

* When being supported from service center for factory reset, you may need to submit or prove your identification, confirmation of carrier subscription, some certificate for proof in case of minors, agent, etc.