Question

Can I get a support for device unlock without deleting the user data in the service center?

Answer

No, it's not possible to unlock the device without deleting user data in the service center. A factory reset must be done to unlock the device.

Terms:

1. Device Unlock - Removing the lock screen security from your phone (so anyone can use it)
2. User Data - Pictures, videos, music, documents, and apps that belong to you on your phone
3. Service Center - A place where professionals fix phones when there's a problem
4. Factory Reset - Making the phone like new by erasing everything on it (including the lock screen)