Home > Call Guide > When verifying with the recovery phone number for resetting the password, I have to enter the date of birth information. Why is it?
When verifying with the recovery phone number for resetting the password, I have to enter the date of birth information. Why is it?
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Question:

Why do I need to provide my date of birth when using my recovery phone number to reset my password?

 

Answer:

This additional step has been implemented to improve the security of your Samsung account. By requiring both the recovery phone number and date of birth, it helps prevent unauthorized access or hacking attempts on your account. Although it may be inconvenient, please complete this verification process for your protection.

 

Terms:

Recovery phone number - The secondary contact method used to regain access to your account in case you forget your primary login information.

Reset password - The action of changing your account password to a new one, typically done for security reasons or if you have forgotten your previous password.

Enhanced security environment - A more secure setting for your account, achieved through multiple layers of authentication and verification steps.
 
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