Home > Call Guide > In the verification process by email ID to reset the password, it is required to enter the recovery phone number for two-step verification. But I don’t remember the phone number. What should I do?
In the verification process by email ID to reset the password, it is required to enter the recovery phone number for two-step verification. But I don’t remember the phone number. What should I do?
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Question:

In the email verification process to reset my password, it asks for a recovery phone number for two-factor authentication. However, I cannot recall my phone number. What steps should I take now?

 

Answer:

First, try checking any masked or hidden portions of the phone number displayed on your screen. Ensure that it matches the registered recovery phone number used for two-factor authentication. If the numbers still don't match, contact our customer support team for further assistance. They can help verify your identity and update your account information accordingly.

 
 
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