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I entered with the correct phone number in the verification process [Verify phone number], but an error message occurred with ‘The number is not correct’
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Question:

Why am I receiving an error message saying "The number is not correct" during the phone number verification process?

 

Answer:

During the password reset process using your email address, you need to correctly input your phone number in the "[Verify phone number]" step. Ensure that the phone number you enter matches the one displayed partially on the screen, including the country code. When entering your phone number, remember to include the country code (e.g., "82" for Korea) and exclude the first '0'. For instance, if your phone number is 01012345678, you should enter 821012345678.
 
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