Question:

Why isn't my Samsung TV Plus app working when I try to use it?

Answer:

For a better service experience, Samsung TV Plus app versions older than v1.0.02.7 were no longer supported after January 9th, 2023 (KST). This means that if you have an older version of the Samsung TV Plus app, you might not be able to use it anymore.

To fix this problem and start using the Samsung TV Plus app again, you need to update your app to the newest version. To update the app, follow these steps:

Find the Galaxy Store app on your phone.

Open the Galaxy Store app.

Search for "Samsung TV Plus" in the search bar.

Tap on the Update button next to the Samsung TV Plus app.

Wait for the app to update.

Once the update is finished, open the Samsung TV Plus app and enjoy watching your favorite shows!

If you still have trouble with the app, contact the Samsung support team for more help.