Question

The device doesn't connect to Wi-Fi

Answer

Please check if the router is working properly. If there is a problem with the AP router trying to connect to Wi-Fi, the connection may be lost. So, check again after restarting the AP router you are using.

And make sure your phone is within Wi-Fi range of the router. If there is a lock inside the Wi-Fi network icon, it is a password protected network. When entering the password, be careful and enter it correctly. Wi-Fi passwords are case sensitive.

Next to the Wi-Fi network you are trying to connect to is an icon which indicates the strength of the signal. Having a weak signal may cause connectivity issues. If you are receiving a weak signal, try moving closer to the Wi-Fi source and connect again.

You can use the Samsung Members app to diagnose Wi-Fi connectivity issues. Open Samsung Members app, go to 'Support' and tap 'Phone diagnostics' and select 'Wi-Fi' to test it.

If the Wi-Fi network that you want to connect is not appearing, it is likely that there is an issue with your Wi-Fi signal or router.

1. Switch off your Wi-Fi router at the wall and wait 2-3 minutes before turning it back on. Once the router has successfully connected to the internet again, try to connect to your network on your phone.
2. Some Wi-Fi routers support both 2.4GHz and 5GHz. Most Galaxy devices will switch between these channels automatically when required. For example, when you are closer to the router your device will switch to 5GHz and swap to 2.4GHz when further away.
3. Make sure there is no interference between the router and your phone. Concrete walls, fridges and microwaves can all interrupt the Wi-Fi signal.
4. If possible, try and connect your device to a different Wi-Fi connection. If you can connect, you should contact your Wi-Fi provider for more assistance.

If you are connecting to a home Wi-Fi network, check if the other devices you own can connect. If you are unable to connect with any of your devices, the issue is likely with your Wi-Fi.

If the router and Wi-Fi network is working without problem but the phone still does not connect, please restart the device.

And you may try reset the Wi-Fi settings on the phone. Please make sure that the you have correct Wi-Fi password before resetting it.

*Path to Reset settings : Settings > General management > Reset > Reset Wi-Fi and Bluetooth settings > tab 'Reset settings'