Question

It occurs error code 642299 while using Samsung Wallet app / It occurs some errors when using or registering a card.

Answer

It is related to server issue. Please check and try some workaround with the following measures to resolve the phenomenon.

Case 1) Temporarily unavailable - Restart your phone and try again

• It may occur because of network problem, Samsung Wallet app or related services errors, installation of external files that may have permission for the device or rooting files. So, exact cause may vary depending on the sources. Please update the latest version of Samsung Wallet app, check if the Internet browser is normally accessible through mobile data network(LTE, 3G, etc.) after disconnecting Wi-Fi.

Case 2) Unknown error / specific action not available

• For the Samsung Wallet app global version, unidentified error or specific action not available problem should be investigated further with dumpstate logs. Please provide logs after reproducing.

[How to get dumpstate log]

• Samsung Keypad in Phone app > enter *#9900# > entering SysDump menu > tab 'Run dumpstate & Copy to sdcard' > you can find the log files in 'log' folder on My Files app(Internal storage > 'log' folder)

Case 3) Network error

• First, please check if the network connection is available properly by trying to connect through Internet browser. If the network connection has no problem, then the problem should be investigated further with dumpstate logs. Please provide logs after reproducing.

Case 4) Card Registration not possible

If card registration is not possible because of "unsupported card" or support Banking related issues, please check the following details.

• Please feedback relevant information such as Issuer Name, Card BIN.

* There may be some cases that does not work registration coming from Banking institution's policy or operation issues (For example, CoA card not available, BIN should be registered beforehand, but BIN not registered in Digital Wallet)

If card registration is not possible during initial registration or after deletion of the card because of "previously registered card," check the following details.

• Please feedback relevant information such as Samsung account ID, issuer country/name, Card BIN

* For VISA card, card registration is not available for 7 days when trying registration after removing card in same device.

• In this case, user should contact Card company to be removed the card information registered on the Samsung Wallet app

Network connection is good but occurs "server connection error" when registration, please check the following details:

• Card registration may be temporarily unavailable because of system error by Samsung/Card network/Issuer

     * Try manual or automatic re-registration because registration may not recognize temporarily.

• If the issue still exists

     * Please feedback relevant information such as Samsung account ID, issuer country/name, Card BIN (including fore 6 characters)

[Unknown error messages by situation]

[Unknown error messages by situation]