Question

While using after account registering in the 3rd party Microsoft Intune Company Portal app, the device heats up and drains battery quickly

Answer

We have identified that the repeated registration of accounts in the 3rd Party Microsoft Intune Company Portal app may cause related apps to continue running and result in this phenomenon.

Please try some actions to improve the situation by deleting data and cache from the Data Restore Tool and the Google Play services app, then also delete your work profile account and restart the phone.

• Settings > Apps > tap Sort by(Filter and sort) > enable 'Show system apps' > tap 'OK' to apply
• Settings > Apps > Data Restore Tool > Storage > tap Clear data/Clear cache
• Settings > Apps > Google Play services > Storage > tap Clear data/Clear cache
• Delete work profile account (delete account registered in Intune Company Portal app)

        - Settings > Accounts and backup > Manage accounts > delete the account or go to Intune Company Portal app > log out the account

• Restart phone

=> If you re-register your account after taking above measures, the phenomenon may occur again. Therefore, keep your account deleted while not using the Intune Company Portal app.

We have forwarded the issue to the relevant app developer and requested improvement, so please keep the app up to date when the update version is available.

MS team is working on a app update to improve the situation. Fixed Intune app version will be released around early of April through Google Play Store sequentially. (Fixed Intune app version : v5.0.6198.0 - app version may be changed by internal reason of MS side)

* Microsoft Intune Company Portal: com.microsoft.windowsintune.companyportal

And also, the issue can be affected by MS Authenticator app, and MS team is working on releasing MS Authenticator app update version as a hotfix as well. For devices that are only using MS Authenticator app, not Intune Company Portal app, so please keep the MS Authenticator app up to date when the hotfix version is available.