Home > Call Guide > After One UI 6.1 SW update, it can’t proceed to find Samsung account password / It can’t move to the Samsung account web to find password on the simple Setup Wizard(for AI introduction) screen.
After One UI 6.1 SW update, it can’t proceed to find Samsung account password / It can’t move to the Samsung account web to find password on the simple Setup Wizard(for AI introduction) screen.
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Question

After One UI 6.1 SW update, it can't proceed to find Samsung account password / It can't move to the Samsung account web to find password on the simple Setup Wizard(for AI introduction) screen.

 

Answer

The simple Setup Wizard screen for AI introduction providing after One UI 6.1 SW update, it does not provide to find Samsung account password related to 'Forgot password' function. It is normal concept of behavior during the simple Setup Wizard for AI introduction.

 

You can proceed to find Samsung account password after skipping and completing the simple Setup Wizard(for AI introduction) process through settings or Samsung account web.

 

* Path to find Samsung account password

  1. Settings > Samsung account > proceed through 'Forgot password' and 'Reset password'
  2. Go to the website (account.Samsung.com) through PC or another phone > proceed through 'Forgot password' and 'Reset password'

 
 
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