Home > Samsung Account > Introduction of 2SV(Two-step verification) phone number reset feature in Samsung account > The two-step verification phone number and SIM card phone number match the same, but the phone number auto verification(Skip two-step verification) screen does not appear. Why is it?
The two-step verification phone number and SIM card phone number match the same, but the phone number auto verification(Skip two-step verification) screen does not appear. Why is it?
No title

Question

The two-step verification phone number and SIM card phone number match the same, but the phone number auto verification(Skip two-step verification) screen does not appear. Why is it?

 

Answer

  • The screen of the phone number auto verification(Skip two-step verification) feature appears only in case the two-step verification phone number matches the SIM card phone number.
  • However, the criteria of 'phone number matches' does not mean every single phone number, but only numbers shown according to the masking policy for security purposes are identified and compared (automatic recognition). There may be such a case, but it is expected to occur very rarely.
  • In this case, please proceed to log in with the previous two-step verification method. (Previous method : Text message, Galaxy device notification, etc.)

 

* For example, the actual phone number does not match, but masking phone number seems to be same.

  • Registered phone number for two-step verification : 821084357553 >> 8210**35**53 (numbers to identify)
  • SIM card phone number on the device : 821091357553 >> 8210*35**53 ((numbers to identify)

 

 
Was this article helpful?
 Yes  Somewhat  No
If none of the articles addressed your problem, please take a few minutes to describe the problem below.