Question

The Samsung account ID is automatically filled in on the login screen, and it prompts me to enter the password by tapping next button. But I can't remember the password(Or I can't log in because the phone number for two-step verification has been changed).

Answer

• If the data from a Samsung account was restored using Smart Switch, the saved Samsung account ID will be displayed on the login screen, and you need to re-enter your password by tapping next button.
• If you forgot your password, please delete the automatically entered Samsung account ID and go back to the login step by selecting 'Back', then select 'Forgot password or don't have an account?' at the bottom of the login screen and select 'Set up later' at the bottom of the following screen.