Question

How to Setup Device Connection to Backup Your Device when Screen Damaged/Does Not Work; Device Still Powers On?

Answer

Backup Your Device When Screen Damaged/Does Not Work; Device Still Powers On:

• You can access and backup your device by connecting external display (monitor, TV, etc.) through screen mirroring.
• Only supported on Galaxy devices with Android OS 12 or later version and Samsung DeX supported models.

Items Required:

1. External display with HDMI or USB-C port, and cable to connect.
2. USB-C / HDMI hub with USB-A ports.
3. Mouse and Keyboard (wire/wireless).
4. Galaxy phone (with broken screen).

* Android OS 12 or later version, Samsung Dex supported models.

Device Connection Setup:

1. Connect the Monitor, Mouse and Keyboard to HDMI hub or adapter (Monitor to HDMI, Mouse/Keyboard to USB-A port).
2. Connect the Galaxy phone(with broken screen) to HDMI hub or adapter (to USB-C port) while pressing and holding the volume up/down buttons of the Galaxy phone simultaneously (you can release the buttons once your phone is connected).