Question

After updating to the Android U OS(One UI 6.x) SW version, the Secure Folder suddenly does not run/install/create.

Answer

• According to the Google's policy of the latest Android U OS (One UI 6.x) SW version, when using Family Link, there exists a method to bypass device restrictions using the Secure Folder on the phones logged in with children Samsung accounts. Therefore, creating(installing) a Secure Folder has been restricted.
• This behavior follows the Google's policy set for the Family Link feature and is considered a normal operation. So if you would like to use the Secure Folder, please log in with a your own Samsung account instead of a child account.

[Affected to]

• All models installed with Android U OS(One UI 6.0) or later version

* The guide contents are for internal guidance purposes during consultations by verbal description and are not intended for external postings.