Question

Unable to update / Install / Download Samsung Health Monitor app

Answer

• Unable to update Samsung Health Monitor app

If the customer did not provide the log data and screenshot, please take action as follows:

1. Please request the log data with screenshot for issue analysis.
2. Please refer to the below process for obtaining log data:

• Reproduction of issue on the watch > Samsung Health Monitor Apps on mobile > More menu > Contact us > Error reports > check "Send system log data" > Send

* Log data should be obtained immediately after reproducing the issue.

• Unable to Install Samsung Health Monitor app

If Samsung Health Monitor is not installed on the user's device, please refer to the below process for obtaining log data:

• Reproduction of issue > Galaxy Wearable Apps > More menu > Settings > Contact us > Error reports > check "Send system log data" > Send

• Unable to download Samsung Health Monitor app

If the customer provided the log data and screenshot, please take action as follows:

1. I will send the information to the department in charge, analyze it, and answer it.

* Delivers screenshots and log data to Tier3 and respond to customers again based on Tier 3 analysis result.