Question

No compatible watch found issue / Synchronization issue with the phone / Samsung Health Monitor app Inoperable issues

Answer

A1) (If the customer did not provide the log data and screenshot, please take action as follows)

Please request the log data with screenshot for issue analysis.

< Please refer to the below process for obtaining log data >

Reproduction of issue on the watch > Samsung Health Monitor Apps on mobile > More menu > Contact us > Error reports > check "Send system log data" > Send

* Log data should be obtained immediately after reproducing the issue.

If Samsung Health Monitor is not installed on the user's device, please refer to the below process for obtaining log data

Reproduction of issue > Galaxy Wearable Apps > More menu > Settings > Contact us > Error reports > check "Send system log data" > Send

A2) (If the customer provided the log data and screenshot, please take action as follows)

I will send the information to the department in charge, analyze it, and answer it.

* Delivers screenshots and log data to Tier3 and respond to customers again based on Tier 3 analysis result.