Question 1

Basic function (blood pressure measurement, initial setup, app usage) malfunction occurred

• If the Galaxy Watch takes more than 1 minute and 30 seconds to measure blood pressure (without an error message).
• Samsung Health Monitor application on phone or watch forced shutdown or unresponsive
• a record malfunction

Question 2

Samsung Health Monitor application works differently from implementation

• Blood pressure measurement does not auto-run on the Galaxy Watch 10 seconds after starting measurement of the cuff type blood pressure meter during calibration process
• 28 days have passed but no calibration request notification has occurred
• Blood pressure measurement is possible even if calibration is not performed after 28 days.

Question 3

Loss of measurement complete data or measurement not synchronized to smartphone

Question 4

Samsung Health Monitor Application Has Screen and Visual Abnormalities

• Application displays invalid value or message

Answer 1

If the customer did not provide the log data and screenshot, please take action as follows:

• Please request the log data with screenshot for issue analysis.
• Please refer to the below process for obtaining log data

Reproduction of issue on the watch > Samsung Health Monitor Apps on mobile > More menu > Contact us > Error reports > check "Send system log data" > Send

* Log data should be obtained immediately after reproducing the issue.

Answer 2

If the customer provided the log data and screenshot, please take action as follows:

• I will send the information to the department in charge, analyze it, and answer it.

* Delivers screenshots and log data to Tier3 and respond to customers again based on Tier 3 analysis result.