Question

Incorrect results

• Customer do not have sleep apnea, but the feature detected signs of sleep apnea and customer raises issue about unnecessary medical expenses such as unnecessary hospital visits due to inaccurate results of the feature (they went to see a doctor but no treatment was needed based on the examination result)

Answer

I'll discuss it with the department in charge and answer it.

* Delivers customer complaints to Tier3 and respond to customers again based on Tier 3 analysis result.