Question

My skin temperature was suddenly measured too high or too low during sleep? / There's suddenly a big difference from my normal skin temperature measurements during sleep. Is there a reason?

* If the user's skin temperature is not displayed or is displayed as below 30 degrees, this should be responded to with Skin Temp > App Issue > Inaccuracy among the Complaint items.

Answer

[Countries that only support Watch]

• Skin temperature is affected by the surrounding environment. During sleep, the skin temperature may change depending on how the watch is worn, where it is worn, posture, clothing, and surrounding temperature, so please maintain a constant environment during measurement.

[Countries that support both Watch and Ring]

• Skin temperature is affected by the surrounding environment. During sleep, the skin temperature may change depending on how the watch or the ring is worn, where it is worn, posture, clothing, and surrounding temperature, so please maintain a constant environment during measurement.