Question

I entered my period, but the period prediction information is not displayed.

Answer

• If the predicted period date has passed, 'Period late by days' is displayed, and a new period date must be added to resume cycle prediction.
• If the period prediction information is not displayed even though it is not delayed, please send the screenshots of the problem and the log data for accurate problem analysis and resolution. We will forward this information to the relevant department for review.

Answer 1: If the customer has not provided log data with screenshots

We sincerely apologize for the inconvenience.

For accurate problem analysis and resolution, please send log data along with screenshots of the problem.

We will forward this information to the relevant department for review.

<How to send mobile log data>

* Send error reports through Samsung Health immediately after reproducing the problem

- Samsung Health > "More" in the top right > Settings > Contact us > Error reports > Check "Send system log data" > Send

Answer 2: If the customer has provided log data with screenshots

• We will forward your information to the relevant department for analysis, then send you a response.

* Please forward the screenshots and log data to Tier 3, and proceed with additional response to the customer based on the Tier 3 analysis results.