Issue

Chinese Samsung Account user's can not setup non Chinese Samsung Wallet. When a user tries to setup, the error pop up below appears.

Cause

Blocked to comply with the Personal Information Protection Law.

• The Personal Information Protection Law(PIPL) came into effect on 1 November 2021 in China. One of the key principle is specific restrictions on transfer of personal data outside of China. For cases of a serious nature, personal information protection authorities may impose a fine of up to 5% of a company's annual turnover for the previous year.
• During Samsung Account(SA) creation process, user shall enter their name and email address. This information is considered as their personal information.
• If Chinese SA user can set up non Chinese Samsung Wallet, then the information of that SA is stored in the US Wallet server. This is considered as overseas data transfer.

Solution

Create a new Samsung Account (SA) out of China and setup the Wallet with it.

• It is now allowed to change the country of Samsung Account if it is the Chinese Samsung Account due to PIPL.