Question

WiFi calling option is not showing on the phone's call settings menu

Answer

• Kindly request the customer to swap their SIM card if they have a compatible phone and if WiFi calling option is not showing on the phone.
• Remember that phones older than "Samsung A8, J3 (2018), S8, S8+, S9, S9+, S10e, S10, S10+" are not compatible, hence swapping the SIM will not fix the issue if WiFi calling does not show on these phones.