Question

After updating the Samsung Health app, an error message pops up saying that it is not available to use the Samsung Health app in your current country or region.

 
Answer

• We apologize for the inconvenience that might be caused by this issue. We have identified that some customers are experiencing difficulties using the Samsung Health app from this phenomenon. We are under preparing an update patch of the Samsung Health app to improve this situation as soon as possible. Please make sure to keep your device's app version up to date through the Galaxy Store.
   

[Affected to]

 - Users whose registered country in their Samsung account differs from the country where the device is sold originally(based on the model country code), and who updated to the Samsung Health app v6.28.

Example case #1) Registered China as their country in the Samsung account and using a device purchased outside of China

Example case #2) Registered a country other than China in their Samsung account and using a device purchased in China